Privacy Policy desa88 – Data Protection & User Privacy

1Introduction

Desa88 ("we", "Platform", or "desa88.fun") is committed to protecting the privacy and personal information of all users on our platform. This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your personal information.

This policy applies to all services offered through the desa88.fun website and the desa88 mobile app, including all financial transactions, gaming activity, and communications between you and our team. We handle user data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

If you have any questions about this policy or how we handle your data, the desa88 support team is available to assist you via live chat, 24/7.

2Information We Collect

Desa88 only collects information that is genuinely necessary to provide a safe, regulated, and quality service. This information falls into two main categories:

Information You Provide Directly:

• Full name, date of birth and identification card or passport number during account registration.
• Email address and phone number for communication and verification purposes.
• Financial information including bank account details, credit or debit card numbers for transaction processing.
• Identity verification documents (KYC) such as photos of your identification card and other supporting documents as requested.
• Information you share when contacting our customer support team.

Automatically Collected Information:

• Your IP address, device type, operating system, and browser details.
• Game activity logs, betting history and transaction records.
• Platform usage data including pages visited, session duration, and navigation patterns.
• Cookie information and similar tracking technologies to enhance the user experience.

3How Your Information Is Used

Every piece of information we collect is used for a specific and legitimate purpose. desa88 never uses your data beyond the scope described here.

• Account Management: Creating, verifying and maintaining your member account securely.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions accurately and promptly.
• Fraud Prevention: Identifying and preventing fraud, money laundering and other illegal activities.
• Customer Support: Helping you resolve issues, answer enquiries and handle complaints effectively.
• Platform Improvements: Analyzing usage patterns to improve platform performance, security and user experience.
• Service Communications: Sending important notifications related to your account, promotions you have opted into and platform updates.
• Legal Compliance: Fulfilling obligations under Malaysia's PDPA and applicable legislation.

4Information Sharing with Third Parties

Desa88 takes a highly cautious approach to data sharing. In general, your information will not be shared with any third party except in the following circumstances:

• Payment Service Providers: Transaction information is shared with trusted payment processors such as DuitNow and FPX providers to facilitate transactions.
• Game Providers: Basic gaming data is shared with game software providers to ensure fairness and continuity of gameplay.
• Regulatory Authority: desa88 will disclose information when required by law, court order, or direction from a lawful authority.
• Identity Verification Services: KYC information is shared with certified identity verification services to ensure the accuracy of user data.

All third parties involved in processing desa88 user data are required to comply with strict data protection standards and are not permitted to use that data for any purpose beyond what is stated.

5Data Storage & Transfer

Your data is stored on secure servers with multi-layered protection. desa88 uses data centres that comply with international security standards, with data redundancy to ensure continuous availability.

• Data is stored on servers protected by encryption at rest and encryption in transit.
• Data backups are performed automatically and on a regular basis to prevent data loss.
• Data retention periods comply with the minimum requirements set by Malaysian legislation and our operational needs.
• When data is no longer needed, it is securely deleted or anonymised in accordance with approved data disposal procedures.

6Data Security

Protecting your data is desa88's top priority. We continuously invest in security infrastructure to keep your information safe from unauthorized access at all times.

• 256-bit SSL encryption protects all communications between your device and desa88's servers.
• Enterprise-grade intrusion detection systems (IDS) and firewalls monitor traffic in real time.
• Internal access to user data is strictly limited — only authorised staff who require it for their specific duties are granted access.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• Security audits are conducted regularly by independent third parties to identify and address potential vulnerabilities.

7Cookies & Tracking Technologies

Desa88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement purposes.
• Functional Cookies: Storing user preferences such as language and display settings for a more comfortable experience.
• Security Cookies: Helping identify suspicious activity and protecting your account from unauthorized access.

You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Cookies do not store your financial information or passwords.

8User Rights

As a desa88 user, you have rights protected under Malaysia's Personal Data Protection Act 2010. We respect these rights and provide straightforward mechanisms for you to exercise them.

• Right of Access: You may request a copy of the personal information desa88 holds about you at any time.
• Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting customer support.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to data retention obligations required by law.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for portability.

To exercise any of the above rights, please contact the desa88 support team via live chat or email. We will process your request within 30 business days.

9Child Protection

Desa88 strictly prohibits use of the platform by individuals under the age of 18. We take active steps to prevent registration and access by minors.

• Our strict KYC process requires age verification at registration.
• desa88 does not knowingly collect personal information from individuals under the age of 18.
• If we find that information has been collected from an underage individual, the account will be terminated immediately and all related data will be deleted.
• Parents or guardians who suspect their child is using this platform are encouraged to contact us immediately.

10Privacy Policy Amendments

Desa88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

• Material changes will be communicated to members via in-platform notifications or their registered email.
• The "Effective Date" at the top of this document will be updated whenever changes are made.
• Continued use of the platform after amendments take effect will be considered acceptance of the revised policy.
• Previous versions of this Privacy Policy are available upon request through our support team.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the desa88 app and website — the fastest way to get help.
• Email: [email protected] — include "Privacy Inquiry" in the subject line of your email.
• Response Time: We will respond to privacy-related enquiries within 72 business hours.